Our products ship to you by several possible methods and from various locations, depending on what you order and where you live. Most orders ship via UPS or Postal Service to your designated shipping address. Larger equipment ships by truck freight (usually requiring a forklift or loading dock). If you are ordering solar panels, appliances or other freight items (indicated with an * in the item heading), be sure to provide us with a suitable address for receiving freight. If there are freight items in your order, we will contact you to get the details all worked out.
When receiving your order, remember to carefully check for damage. If there is obvious or suspected damage you may refuse the shipment, or note possible damage with the delivery driver on whatever delivery documentation you are required to sign. When you sign for a delivery, you acknowledge that the package was received in good condition. If you sign for damaged goods without making a damage notation, we may not be able to help you persue a damage claim. So check your delivery carefully. In most cases, when you sign, the package belongs to you and damage claims are entirely between you and the parcel or freight carrier.
In nearly every circumstance, shipping costs are lower to commercial addresses (home-based businesses don't count), compared with a residential delivery. Freight charges are substantially less to a commercial address that has an available forklift or loading dock. Specifying a legitimate commercial delivery address will likely save you substantial cost on large orders or heavy items. HUP batteries only ship to commercial addresses with forklift or dock, or for Will Call pickup at the freight terminal. Most customers use a local lumber yard, feed store, or other business that routinely handles freight. Be sure you, or someone you trust receives the shipment and checks for damage on your behalf.
We reserve the right to charge you by any means available, for additional freight costs associated with re-delivery, incorrect delivery addresses, "commercial" addresses that are not recognized as such by the freight or parcel carrier, or any other circumstance that results in Backwoods Solar being charged additional fees by the freight or parcel carrier due to circumstances on the delivery end of the journey. Placing an order with us constitutes your agreement to these terms.